2016 Trip Advisor Certificate of Excellence

Gwili office staff low res

Left to right back row, Jeremy John, Business Administrator, Lynn Burnell, Victorian Tea Room Manager, Juliet Fay, Marketing and Business Development Manager, Fiona Elias, Co-ordinator

 Gwili Steam Railway, the popular heritage tourist attraction in Carmarthenshire has received a TripAdvisor® Certificate of Excellence. Now in its sixth year, the achievement celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, eateries and attractions located all over the world that have continually delivered a quality customer experience.

Trip Advisor Certificate of Excellence 2016

“We are delighted to receive this certificate for the third year running.” Trip Advisor is a great way for us to hear directly from our visitors. It shows us what we are doing well here at the Railway and how we can make the experience for families and coach parties even better,” said Juliet Fay, Marketing and Business Development Manager.

“With the Certificate of Excellence, TripAdvisor honours hospitality businesses that have consistently received strong praise and ratings from travellers”, said Heather Leisman, Vice President of Industry Marketing, TripAdvisor.” This recognition helps travellers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travellers feel more confident in their booking decisions.”

The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisorfor at least 12 months.


See our reviews on Trip Advisor